Returns, Exchanges + Refunds

We take great care in selecting, growing, inspecting, packing, and shipping our products and want you to be happy with your order.

 

Returns + Exchanges

All sales are considered final. However, we understand that issues can occasionally arise. Returns, exchanges, refunds, and replacements may be accepted or issued at the sole discretion of Petal Back Farm LLC.

If there is a problem with your order, please contact us before the planting, disposing, or returning of any product. We will review the circumstances and determine the appropriate resolution, if applicable.

Returns or exchanges must be authorized by Petal Back Farm LLC prior to being sent back. Unauthorized returns may not be eligible for a refund, exchange, or replacement.

 

Reporting an Issue

Please inspect your order promptly upon delivery.

If an item arrives damaged, incorrect, nonviable, or with another issue that may qualify under our policies or product guarantees, please contact us within five (5) days of delivery unless a different reporting period is stated in the applicable product-specific policy.

Please email support@petalbackfarm.com and include:

• Your order number

• A description of the issue

• Clear photos of the affected item(s), when applicable

Please contact us by email rather than through social media so that your request can be properly received, reviewed, and documented.

Some issues cannot reasonably be identified upon delivery. These may have different reporting periods as outlined in the applicable product-specific policy.

 

Refunds + Replacements

After reviewing an issue, Petal Back Farm LLC may, at its sole discretion, authorize a return or exchange, provide a replacement, issue a full or partial refund, or offer another appropriate resolution.

Unless otherwise determined by Petal Back Farm LLC, any refund or other monetary liability is limited to the original purchase price of the affected item(s). Original shipping charges are non-refundable.

If an item becomes unavailable before shipment due to crop failure, storage loss, supplier availability, or another issue on our end, we may substitute an agreed-upon item, issue a refund for the unavailable item, or provide another appropriate resolution.

 

Living Plant Material

Many of the products we sell, including seeds, bulbs, corms, bare roots, and dahlia tubers, are living plant material. Their performance after delivery can be affected by storage, planting methods, soil, weather, climate, pests, disease, growing conditions, and other circumstances outside of our control.

Our guarantees therefore vary by product and are intended to cover specific issues within defined periods of time.

Unless specifically covered by an applicable product guarantee, Petal Back Farm LLC is not responsible for losses resulting from improper storage or handling, planting or growing practices, environmental or weather conditions, pest or animal damage, disease contracted after delivery, neglect, or other circumstances occurring after the product is received.

 

Product-Specific Policies

Certain products have additional guarantees, eligibility requirements, exclusions, and reporting periods. Where a product-specific policy applies, that policy should be reviewed together with this general Returns, Exchanges + Refunds Policy.

Please review our:

Bulb, Corm + Bare Root Sale Policies
Dahlia Tuber Sale Policies

These policies contain important information specific to those products, including what we guarantee and the time period in which particular issues must be reported.

 

Contact Us

Questions or concerns regarding an order can be sent to:

Petal Back Farm LLC
support@petalbackfarm.com

Please include your order number whenever contacting us about an existing order.